Free tier
Yes Free includes up to five users, one Inbox, one Docs site, 100 contacts/month, and 10 saved replies; the public page also lists one Inbox and 100 contacts/month in its plan comparison.
Official pricing check · 2026-08-25
Help Scout pricing, free tier, and trial.
Quick, source-linked plan details for Help Scout. Prices retain the currency and billing context displayed on the official page; this page does not silently convert currencies or turn bundle pricing into per-seat pricing.
Trial
15 days No credit card required.
Evidence confidence
high Official public pricing page captured on 2026-08-25.
Plan comparison
Help Scout plans at a glance
| Plan | Displayed price | Billing context | Notes |
|---|---|---|---|
| Free | Free ($0) | Billing context not captured | General Free plan; the public comparison lists up to five users, one Inbox, one Docs site, and 100 contacts/month. |
| Standard | $25 / seat / month | Annual selector explicitly captured: $25 per user/month (16% below the $30 monthly selector). | Annual-plan display. The explicitly selected Monthly view showed $30 per user/month. |
| Plus | $45 / seat / month | Annual selector explicitly captured: $45 per user/month (16% below the $54 monthly selector). | Annual-plan display. The explicitly selected Monthly view showed $54 per user/month. |
| Pro | $75 / seat / month | Annual selector explicitly captured: $75 per user/month (16% below the $90 monthly selector). | Annual-plan display. The explicitly selected Monthly view showed $90 per user/month; the public page also says this plan has a 10-user minimum. |
| AI Answers add-on | See official page | Usage pricing: $0.75 per resolution, billed monthly; pre-paid discounts are available. | An optional AI assistant add-on, not a per-seat subscription. The public page advertises a three-month free trial but does not state card terms. |
Workflow context
Use this after choosing the job.
Work category: chatbot. This page compares published plan information; it does not establish what access the tool needs for every workflow. Start with the lowest practical Automation Ladder level, then verify permissions before connecting data.
Good fit
Help Scout may fit you if…
Small support teams that want a shared inbox, help center, and a clearly bounded Free starting plan before choosing per-user paid capacity.
Check before buying
Keep the boundary clear
Avoid if you need to compare AI-agent quality, data handling, integrations, or a real customer-support workflow from pricing evidence alone; the AI Answers add-on is usage-priced and should be budgeted separately.
Method note
What this page means
2026-08-10 no-login official pricing capture in a fresh isolated Steel context: the page rendered Free, Standard, Plus, and Pro alongside explicit Annual and Monthly selectors. Annual was selected at $25/$45/$75 per user/month; an explicit Monthly selection showed $30/$54/$90. These paid figures are per-user, not plan-level. Free includes up to five users, one Inbox, one Docs site, 100 contacts/month, and 10 saved replies. The $0.75/resolution AI Answers add-on separately advertises a three-month free trial. The pricing FAQ states that Standard and Plus have a 15-day no-credit-card trial; Pro trials require talking to sales. No account, signup, trial start, payment, AI-agent configuration, knowledge-source upload, integration, or customer-data action occurred. See artifacts/pricing-source-captures/2026-08-10/help-scout-pricing.json and help-scout-pricing.README.md.
Sources
Read the primary source.
Pricing changes. Recheck the official page before purchasing, especially where plans are billed annually, include bundles, or use regional currency.