Free tier
No No general free plan was displayed on the captured customer-service pricing grid.
Official pricing check · 2026-08-14
Zendesk AI pricing, free tier, and trial.
Quick, source-linked plan details for Zendesk AI. Prices retain the currency and billing context displayed on the official page; this page does not silently convert currencies or turn bundle pricing into per-seat pricing.
Trial
14 days Card requirement was not verified in this capture.
Evidence confidence
high Official public pricing page captured on 2026-08-14.
Plan comparison
Zendesk AI plans at a glance
| Plan | Displayed price | Billing context | Notes |
|---|---|---|---|
| Support Team | $19 / seat / month | Annual view displayed; 20% off annual billing. | $19 per agent/month, paid yearly. |
| Suite Team | $55 / seat / month | Annual view displayed; 20% off annual billing. | $55 per agent/month, paid yearly; includes AI Agents. |
| Suite Professional | $115 / seat / month | Annual view displayed; 20% off annual billing. | $115 per agent/month, paid yearly; includes Admin Copilot. |
| Suite Enterprise + Copilot | See official page | Billing context not captured | Contact sales; no numeric price displayed. |
| Copilot add-on | $50 / seat / month | Annual view displayed; 20% off annual billing. | $50 per agent/month, paid yearly; optional add-on. |
Workflow context
Use this after choosing the job.
Work category: chatbot. This page compares published plan information; it does not establish what access the tool needs for every workflow. Start with the lowest practical Automation Ladder level, then verify permissions before connecting data.
Good fit
Zendesk AI may fit you if…
Support teams comparing a full customer-service suite with AI Agents or Copilot included in, or added to, their service plan.
Check before buying
Keep the boundary clear
Avoid treating the displayed annual per-agent prices as month-to-month rates; ask sales for Enterprise pricing and confirm which AI features and usage allowances apply to your team.
Method note
What this page means
Official public pricing response captured on 2026-08-14 after one no-login Steel page closed before extraction. The USD annual view shows Support Team $19, Suite Team $55, Suite Professional $115, and Copilot add-on $50 per agent/month paid yearly; Suite Enterprise + Copilot is contact sales. The page shows a 14-day Suite Professional trial but does not state whether a card is required to start it. No general free plan was displayed. See artifacts/pricing-source-captures/2026-08-14/zendesk-ai-pricing.json.
Sources
Read the primary source.
Pricing changes. Recheck the official page before purchasing, especially where plans are billed annually, include bundles, or use regional currency.